Lumasense-technologies Pearl Control Instrukcja Użytkownika Pobierz pdf (Strona 41)

Pearl Control Software Manual Troubleshooting  41

5 Troubleshooting

Problem Corrective Action(s)

Camera will not

connect

1. Check that the camera is powered on.

2. Check if the camera is outputting video.

3. Check that the RS232 cable is plugged in.

4. If using a USB to Serial adapter, ensure that drivers for the device

are installed and in use.

5. Check to make sure the COM ports are detected and available on the

computer. You can check this through the Device Manager. Refer to

the following link for more information:

http://support.microsoft.com/kb/283658

Check under the Ports (COM & LPT) section:

6. Ensure no other devices are using the COM Port. This may happen if

multiple instances of the Pearl Control Software are opened.

Cannot Access

Capture Tab

The Capture feature is only available on Pearl cameras with a firmware

version of 5.0.8 or newer. With the camera connected, the firmware

version can be seen in the Information Bar:

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Lumasense-technologies Pearl Control Instrukcja Użytkownika Strona 41